Terms of service

Welcome to MasterPulls These Terms of Service outline the rules and conditions governing your use of our website and your purchase of products from our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. General Conditions

MasterPulls.shop operates as an online retailer specializing in Pokémon Trading Card Game products, including sealed products, individual cards, collectibles, and accessories.

By using this website, you confirm that:

  • You are legally capable of entering into a purchase agreement.

  • The information you provide during checkout is accurate and complete.

  • You will use our website only for lawful purposes.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe there is misuse, fraudulent activity, or violation of these Terms.

2. Website Use

You agree not to:

  • Use the website for illegal purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website security or functionality.

  • Copy, reproduce, or misuse website content without permission.

We reserve the right to update, modify, or discontinue any part of our website without prior notice.

3. Products & Availability

We make every effort to ensure that product descriptions, images, prices, and availability information are accurate.

However:

  • Product colors and images may vary slightly depending on device displays.

  • Availability may change without notice.

  • Some products may have limited quantities.

  • Errors in product information may occasionally occur.

MasterPulls.shop reserves the right to correct errors, update information, or cancel orders affected by incorrect pricing or availability information.

4. Pokémon Trademark Disclaimer

MasterPulls.shop is an independent retailer of Pokémon Trading Card Game products.

We are not affiliated with, endorsed by, sponsored by, or officially connected with Nintendo, Game Freak, Creatures Inc., The Pokémon Company, or The Pokémon Company International.

All Pokémon-related trademarks, names, characters, artwork, and logos belong to their respective owners.

5. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate.

  • You are authorized to use the selected payment method.

  • You accept the product price and applicable shipping charges.

Orders are subject to acceptance and availability.

MasterPulls.shop reserves the right to cancel or refuse any order, including orders suspected of fraud, unauthorized activity, or pricing errors.

6. Pricing & Payment

All prices displayed on MasterPulls.shop are subject to change without notice.

We reserve the right to correct pricing errors and cancel orders where incorrect pricing has been displayed.

Payment must be successfully received before an order is processed and shipped.

7. Shipping

Shipping times are estimates and may vary due to factors outside our control, including:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Incorrect customer information

For full details, please refer to our Shipping Policy.

8. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must review the return requirements before requesting a return or refund.

Products such as collectible cards may require specific conditions due to their collectible nature.

9. Pre-Orders

Pre-order purchases are placed with the understanding that release dates are estimates and may change.

If manufacturers or suppliers experience delays, MasterPulls.shop is not responsible for changes to official release schedules.

10. Collectible Product Conditions

Trading cards and collectible products may contain minor manufacturing variations, including:

  • Small print differences

  • Factory imperfections

  • Packaging variations

These conditions are considered normal for collectible products and may not qualify for replacement or refund unless the product is significantly damaged upon arrival.

11. Intellectual Property

All website content, including text, images, graphics, logos, and designs, belongs to MasterPulls.shop or its respective owners.

Unauthorized use, reproduction, or distribution is prohibited.

12. Limitation of Liability

To the maximum extent permitted by applicable law, MasterPulls.shop is not responsible for:

  • Indirect damages

  • Losses caused by website interruptions

  • Delays caused by third-party services

  • Misuse of purchased products

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

13. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, and analytics tools.

These third parties operate under their own terms and policies, and MasterPulls.shop is not responsible for their independent practices.

14. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information necessary to process orders and provide customer service.

15. Changes to These Terms

MasterPulls.shop reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately after being posted on this page.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

MasterPulls.shop

Email: contact@MasterPulls.shop

Phone: +1 (479) 345-1674

Business Address:
93 Marlin Avenue
JUNCTION POINT NSW 2583
Australia

Thank you for choosing MasterPulls for your Pokémon TCG collecting experience.