Contact information

At MasterPulls we're committed to providing excellent customer service. Whether you have questions about an order, a product, shipping, or anything else, our support team is here to help.

Customer Support

Email: contact@MasterPulls.shop

Phone: +1 (479) 345-1674

We aim to respond to all customer inquiries within 1–2 business days.

Business Address

MasterPulls.shop
93 Marlin Avenue
JUNCTION POINT NSW 2583
Australia

Please Note: This address is for business correspondence and administrative purposes. It is not a retail storefront. Visits are available by appointment only, where applicable.

Support Hours

Our customer support team is available during the following business hours:

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday: 10:00 AM – 2:00 PM

  • Sunday & Public Holidays: Closed

Order Assistance

If you're contacting us about an existing order, please include:

  • Your order number

  • The name used for the order

  • A brief description of your question or concern

Providing this information helps us assist you more quickly.

Product Questions

Need help choosing the right Pokémon Trading Card Game product? We're happy to answer questions about:

  • Booster Packs

  • Booster Boxes

  • Elite Trainer Boxes

  • Collection Boxes

  • Sleeves, Binders, and Accessories

  • Individual Cards

  • Product Availability

  • Pre-Orders

Returns & Refunds

For assistance with returns, exchanges, or refunds, please contact us before sending any items back. Our team will provide return instructions in accordance with our Return & Refund Policy.

Stay Connected

The best way to reach us is by email. We strive to provide friendly, knowledgeable, and timely support to ensure you have the best possible shopping experience with MasterPulls.shop.

Thank you for choosing MasterPulls.We appreciate your trust and look forward to serving your Pokémon TCG collecting needs.