FAQ

Welcome to the MasterPulls.shop FAQ. Here you will find answers to common questions about our products, orders, shipping, payments, and customer service.

If you cannot find the answer you are looking for, please contact our support team.

General Questions

What is MasterPulls.shop?

MasterPulls.shop is an online store specializing in Pokémon Trading Card Game products and collectibles. We provide collectors and players with authentic Pokémon TCG products, including sealed products, cards, and accessories.

Are your Pokémon cards authentic?

Yes. We guarantee that all Pokémon TCG products sold by MasterPulls.shop are authentic and sourced through reliable suppliers.

We do not sell counterfeit cards or unauthorized reproductions.

Are you officially affiliated with Pokémon?

No. MasterPulls.shop is an independent retailer and is not affiliated with, sponsored by, or officially connected to Nintendo, Game Freak, Creatures Inc., The Pokémon Company, or The Pokémon Company International.

Products

What products do you sell?

We offer a variety of Pokémon TCG products, including:

  • Booster Packs

  • Booster Boxes

  • Elite Trainer Boxes

  • Collection Boxes

  • Individual Cards

  • Pokémon TCG Accessories

  • Collector Products

Do you sell single cards?

Yes, when available. Our inventory may include individual Pokémon cards alongside sealed products and accessories.

Are your products new and sealed?

Yes. Sealed products are sold in their original manufacturer packaging unless otherwise stated in the product description.

Are card conditions guaranteed?

For individual cards, condition details will be provided whenever applicable.

Sealed products may have minor factory imperfections or packaging variations that can occur during manufacturing.

Orders

How do I place an order?

Simply:

  1. Browse our products.

  2. Add your items to your cart.

  3. Proceed to checkout.

  4. Complete your payment.

  5. Receive your order confirmation email.

Can I change or cancel my order?

If you need to make changes or cancel an order, contact us as soon as possible.

Orders can only be modified or cancelled before they are processed or shipped.

Once an order has shipped, it must follow our Return & Refund Policy.

Do I receive an order confirmation?

Yes. After successful payment, you will receive an order confirmation email.

If you do not receive it, please check your spam or junk folder.

Shipping

How long does shipping take?

Processing usually takes 1–3 business days.

Delivery times depend on your location and selected shipping method.

Estimated delivery times:

  • Australia: approximately 3–6 business days

  • International: approximately 7–20 business days

Please refer to our Shipping Policy for more details.

Do you provide tracking information?

Yes. When available, tracking information will be sent by email after your order has been shipped.

What if my package arrives damaged?

Please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the damaged package and product

  • Details about the issue

Our team will review your request and assist you.

Payments

What payment methods do you accept?

We accept secure payment methods available during checkout, including major payment options supported by our payment providers.

Is my payment information secure?

Yes. Payments are processed through secure payment providers, and we do not store complete payment card details on our servers.

Returns & Refunds

Do you accept returns?

Yes, eligible returns may be accepted within 14 days of delivery if products are:

  • Unopened

  • Unused

  • In original condition

  • With all original packaging intact

Please review our Return & Refund Policy for full details.

Can I return opened Pokémon products?

Due to the collectible nature of Pokémon products, opened booster packs, boxes, and sealed items are generally not eligible for return.

Pre-Orders

Do you offer pre-orders?

Yes. Selected upcoming Pokémon TCG products may be available for pre-order.

Release dates are estimates and may change due to manufacturer or supplier updates.

When will my pre-order ship?

Pre-orders are shipped according to the official product release schedule and availability.

If an order contains both in-stock and pre-order items, they may ship together unless otherwise specified.

Customer Support

How can I contact MasterPulls.shop?

You can contact us through:

Email: contact@MasterPulls.shop

Phone: +1 (479) 345-1674

Business Address:
93 Marlin Avenue
JUNCTION POINT NSW 2583
Australia

How quickly will you respond?

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing MasterPulls.shop. We appreciate your support and look forward to helping you grow your Pokémon TCG collection.