Shipping policy

At MasterPulls we are dedicated to providing a reliable and secure shipping experience for all Pokémon Trading Card Game products. We carefully package every order to help ensure your cards and collectibles arrive safely and in excellent condition.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.

  • Processing times may be longer during product launches, special promotions, holidays, or periods of high demand.

  • Pre-order items follow the estimated release and shipping schedule provided on the product page.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Shipping Methods & Delivery Times

Delivery times vary depending on your location, shipping method selected, and carrier performance.

Estimated delivery times:

Domestic Orders (United States):

  • Standard Shipping: approximately 3–6 business days

  • Express Shipping: approximately 1–5 business days

International Orders:

  • Standard International Shipping: approximately 7–25 business days

  • Express International Shipping: approximately 3–10 business days

Please understand that delivery estimates are not guaranteed and may be affected by factors outside of our control, including weather conditions, customs delays, carrier disruptions, or incorrect shipping information.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Tracking information may take up to 48 hours to update after shipment.

If you do not receive your tracking information or notice unusual tracking activity, please contact our support team:

Email: contact@MasterPulls.shop

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

  • Full name

  • Street address

  • City

  • State/Province

  • Postal code

  • Contact information

MasterPulls.shop is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been successfully delivered according to carrier tracking information, MasterPulls.shop is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please:

  1. Take photos of the damaged package and products.

  2. Keep all original packaging materials.

  3. Contact us within 7 days of delivery.

We will review the situation and work with you to find an appropriate solution.

International Orders & Customs

International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country.

MasterPulls.shop has no control over customs processes and cannot guarantee that international shipments will not experience delays.

Pre-Orders

Pre-order items will be shipped according to the expected release date listed on the product page.

If an order contains both in-stock products and pre-order products, the entire order may be shipped together once all items are available unless otherwise specified.

Estimated release dates may change due to supplier delays or manufacturer updates.

Packaging Protection

At MasterPulls.shop, we take extra care when preparing collectible products.

Orders may include protective packaging such as:

  • Bubble wrap

  • Protective sleeves

  • Cardboard protection

  • Secure shipping boxes

Our goal is to ensure your Pokémon cards and collectibles arrive safely.

Shipping Questions

If you have any questions about your shipment, please contact us:

MasterPulls
Email: contact@MasterPulls.shop
Phone: +1 (479) 345-1674

Business Address:
93 Marlin Avenue
JUNCTION POINT NSW 2583
Australia

Thank you for choosing MasterPulls for your Pokémon TCG collecting needs.