Refund policy

At MasterPulls we want every customer to have a positive shopping experience. Because Pokémon Trading Card Game products are collectible items, we have specific policies to protect both our customers and the condition of our products.

Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return requests for eligible products under the following conditions:

  • The customer contacts us within 14 days of receiving the order.

  • The product is unused, unopened, and in its original condition.

  • All original packaging, seals, accessories, and included items are intact.

  • The item has not been damaged, altered, or opened.

Due to the collectible nature of trading cards, opened products may not be eligible for return or refund.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened booster packs

  • Opened booster boxes

  • Opened Elite Trainer Boxes

  • Used sleeves, binders, or accessories

  • Products damaged after delivery due to customer handling

  • Items without original packaging

  • Digital products or gift cards (if applicable)

For collectible products, opening sealed packaging may significantly affect the value of the item.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the damaged product and packaging

  • A description of the issue

Our team will review your request and provide an appropriate solution, which may include:

  • Replacement of the item (subject to availability)

  • Store credit

  • Refund

4. Refund Process

Once your return request is approved and the item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The product arrived damaged.

  • The return was caused by an error from MasterPulls.shop.

We recommend using a tracked shipping service when returning valuable collectible items. MasterPulls.shop is not responsible for items lost during return shipping.

6. Pre-Order Returns & Cancellations

Pre-orders are reserved products and may involve supplier commitments.

Cancellation requests for pre-orders may be accepted only before the product has entered the fulfillment process.

Once a pre-order has been shipped, it is subject to our standard return conditions.

Release dates are estimates and may change due to manufacturer or supplier delays.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure.

8. Product Condition & Manufacturing Variations

Pokémon Trading Card Game products are manufactured items and may occasionally have minor variations, including:

  • Small print imperfections

  • Slight packaging differences

  • Minor factory marks

These normal manufacturing variations do not automatically qualify for a refund or replacement.

9. Fraud Prevention

MasterPulls.shop reserves the right to refuse returns or refunds in cases involving:

  • Suspected fraud

  • Product tampering

  • Returned items that do not match the original order

  • Excessive or abusive return requests

10. Contact Us

For any return or refund questions, please contact our support team:

MasterPulls.shop

Email: contact@MasterPulls.shop

Phone: +1 (479) 345-1674

Business Address:
93 Marlin Avenue
JUNCTION POINT NSW 2583
Australia

We are committed to handling every request fairly and providing a reliable experience for Pokémon TCG collectors.