Privacy policy

At MasterPulls we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit MasterPulls.shop, place an order, or contact us, we may collect the following information:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order details

  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website activity

  • Referring website information

This information helps us improve our website, security, and customer experience.

2. How We Use Your Information

MasterPulls.shop may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Process payments securely

  • Arrange shipping and delivery

  • Improve website functionality

  • Prevent fraud and unauthorized transactions

  • Communicate important updates about your orders

  • Improve our products and services

We only collect and use information necessary to provide our services and operate our business.

3. Payment Information

Payments are processed through secure third-party payment providers.

MasterPulls.shop does not store your complete payment card details on our servers.

Your payment information is handled according to the privacy and security practices of the payment provider used during checkout.

4. Sharing Your Information

We may share your information only when necessary to provide our services, including with:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Technology service providers

  • Fraud prevention services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

MasterPulls.shop uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website usage

  • Improve website performance

  • Provide relevant services

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we use appropriate security measures, no method of electronic transmission or storage is completely guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal obligations

  • Maintain business records

When information is no longer required, we take reasonable steps to securely remove or anonymize it.

8. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Requesting access to your information

  • Requesting corrections to inaccurate information

  • Requesting deletion of certain information

  • Requesting information about how your data is used

To make a privacy request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services.

MasterPulls.shop is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

10. Children's Privacy

MasterPulls.shop does not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without permission, please contact us so we can take appropriate action.

11. Marketing Communications

If you choose to receive marketing communications from us, we may send updates about:

  • New product releases

  • Promotions

  • Store announcements

  • Pokémon TCG products

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

MasterPulls

Email: contact@MasterPulls.shop

Phone: +1 (479) 345-1674

Business Address:
93 Marlin Avenue
JUNCTION POINT NSW 2583
Australia

We are committed to protecting your privacy and providing a safe shopping experience for all Pokémon TCG collectors.